If you need any help please take a look at our most frequently asked questions.
How do I use my Discount Code?
Please make sure you type your code into the appropriate box when you check out, and click “Apply" to apply it to your order. Unfortunately, if it is not applied at this point, we cannot apply it to the same order later on, although you may be able to use it on a subsequent order
Can I amend my order?
If you wish to amend your order once it has been submitted please email us at firstname.lastname@example.org and we will do our best to accommodate your request
I am having problems accessing or buying from your website
If you are experiencing problems with our website then please get in touch via email at email@example.com
I have seen a product but it no longer seems to be in stock
At DungareesOnline we like to keep our ranges fresh and exciting which means that sometimes we do not re-stock all our product lines. We do however keep the majority of our products continually in stock so if you see a product that does not appear to be available in your size, it is always best to email us at firstname.lastname@example.org and we can tell you if your item will be re-stocked or help you find a very similar item
Do you deliver to PO Boxes and the BFPO?
Yes, we will happily deliver your order to a PO Box or to the British Forces Post Office
Will I be charged customs and import charges?
For delivery to a destination within the European Union (EU) we will pay the duty on this delivery (delivered Duty Paid) so the price you see is the price you pay!
For other countries (non EU) which are subject to any customs or import duties then these are applied once the parcel reaches its destination country - this is the responsibility of the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country so you may want to contact your local customs office for further information.
USA - All orders above US$800 will be subject to an import tax. For more information, please check with the US Customs and Border Protection Department
Australia - All orders above AU$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for further info.
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the goods in the parcel. You can get an estimate from the New Zealand Customs Service website.
We can’t be held responsible for any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of despatch and submit our customs data electronically to aid customs clearance.
If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.
Has my order been shipped yet?
We aim to dispatch your order within 1 working day. As soon as your order has been processed and dispatched you will receive an email to confirm that your products are on their way. They should then be delivered within the timescale that we advertise on our Shipping Page
I have received a faulty item
We want all our customers to love their DungareesOnline products so if you think there is a fault with an item you have received please let us know straight away by contacting us via email at email@example.com. We will resolve any issue with a faulty item as quickly as possible so please tell us as soon as you discover the fault and include as many details as possible about the order and the problem
I have received an incorrect item in my order or something is missing
If you have received an incorrect item or something is missing from your order please let us know straight away by contacting us via email at firstname.lastname@example.org
What if I don’t like my product?
If for any reason you’re not in love with your DungareesOnline products you can send them back to us, no problem. We provide all our products with a hassle-free return policy so please see our Returns Page for more information.
Please be aware that your products must be returned to us in the same condition as you received them - not screwed up, damaged or dirty. If they are not received by us in good condition then we will assume that they have been worn and we won't be able to process a refund or exchange for you.
Do you do exchanges?
If you would like to exchange your product for a different product then please return to us with a note explaining what you would like. We can only offer an exchange if it is for the same product in a different size or color or for a different product which is the same price.
Have you received my returned goods?
As soon as we receive your return we will process your refund or exchange as soon as possible. We will email you to let you know once this has been done but if you have any concerns please do not hesitate to contact us at email@example.com
Do you sell gift vouchers?
Yes we do! They are perfect if you are shopping for someone else but not sure what to give them. Our Gift Cards are available in denominations of £10, £25, £50 and £100 and are delivered by email with full instructions on how to redeem them at the checkout.